About this role
About the Role The Branch Manager is a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable of providing excellent client service in all interactions, analyzing clients' needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals. The Branch Manager is accountable for branch operations and compliance by providing direction and leadership to staff. What You'll Do
- Build, coach, develop, lead, and motivate a team that delivers excellent client service in all interactions.
- Analyze clients' needs and recommend financial solutions to help clients achieve their financial goals.
- Oversee branch operations and ensure compliance with bank policies and regulatory requirements by providing direction to staff. What We're Looking For
- Strong leadership and team-building abilities with a track record of coaching and developing staff.
- Customer service orientation with the ability to build relationships with clients and communities.
- Ability to analyze client needs and translate them into appropriate financial solutions.
- Knowledge of banking products, services, and risk/compliance practices.