About this role
Job title: Branch Manager
About the Role The Branch Manager will oversee and manage end-to-end processes and operations at the branch, ensuring adherence to laws and ISO standards, delivering high service quality, growing the business, and supporting sales and HR activities.
What You'll Do
- Exceed customer expectations by providing highest possible service quality and optimizing branch transactions, sales, and costs.
- Lead staffing productivity, manage P&L, budgeting, and financial planning, and supervise up to 50 employees.
- Develop and expand customer relationships with sales, and ensure standardized processes and HR matters are handled in cooperation with HR.
- Support field activities such as accompanying sales calls and enforcing the Code of Conduct.
- Manage AR, AP, and Forward Stocking Location, and oversee daily operations.
What We're Looking For
- Bachelor's degree preferred; minimum five years of managerial experience; at least ten years in the freight forwarding industry.
- Demonstrated strategic thinking, leadership, and people management skills; strong customer focus and ability to collaborate cross-functionally.
- Strong financial acumen with experience managing P&L; proficient in Microsoft Office; organized and detail-oriented with ability to multitask in a fast-paced environment.
- Excellent written and verbal communication; ability to work independently and as part of a team; results-driven with a customer-focused mindset.
- Knowledge of air, ocean, and supply chain/logistics operations; willingness to travel up to 20%.
Nice to Have
- Experience with CargoWise is a plus.
- Additional international language skills are a plus.