About this role
About the Role The Branch Manager will be a problem solver, trusted advisor, and partner to the people and businesses in Key Bank communities. The role involves building, coaching, developing, leading, and motivating a high-performing branch team to deliver outstanding client service, assess client needs, and recommend financial solutions that support clients' financial wellness and goals. The Branch Manager is accountable for branch operations and performance. What You'll Do
- Lead and coach a branch team to deliver exceptional client service across all interactions.
- Analyze clients' needs and recommend appropriate financial solutions to help them achieve financial wellness and goals.
- Drive branch operations, performance, and accountability to ensure efficient and compliant service.
- Collaborate with partners to deliver comprehensive financial services and ensure a positive client experience. What We're Looking For
- Bilingual in English and Spanish (as indicated by the role title).
- Proven leadership and coaching experience with the ability to develop and motivate a team.
- Strong client-service orientation with the ability to analyze financial needs and propose appropriate solutions.
- Experience managing branch operations and ensuring operational compliance.
- Ability to work onsite in West Haven, CT. Nice to Have Compensation & Benefits