About this role
Section: About the Role De Christie's Ruby Spa is seeking an organized and proactive Branch Coordinator to oversee daily operations, supervise staff, maintain service standards, and ensure efficient branch performance.
Section: Key Responsibilities
- Oversee daily branch operations and ensure compliance with company standards.
- Supervise staff activities, schedules, attendance, and performance.
- Monitor service quality and ensure excellent customer experiences.
- Track sales, revenue, expenses, and daily transactions.
- Prepare operational and performance reports for management.
- Monitor inventory and coordinate replenishment of spa products and supplies.
- Maintain cleanliness, hygiene, safety, and proper equipment use.
- Manage bookings, appointments, and customer complaints.
- Identify opportunities to improve sales, customer retention, and operational efficiency.
- Maintain accurate records and ensure effective communication between staff and management.
Section: Requirements
- HND or degree.
- 0–5 years of experience.
- Strong leadership, organizational, communication, and problem-solving skills.