About this role
About the Role Live Nation Entertainment is seeking a Box Office Supervisor for Shoreline Amphitheatre (Seasonal 2026). This role oversees daily and nightly box office operations and leads a team to ensure smooth Will Call, Guest List, Ticket Sales, and Ticket Scanning, while delivering excellent guest service and coordinating across venue departments. What You'll Do
- Supervise the Box Office department and organize/manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
- Assist and support box office staff in any of their job functions as needed
- Ensure a positive and creative team environment; facilitate open communication with Box Office Manager, staff, and other venue departments
- Exhibit proper inter-departmental communications and organization
- Ensure complete and ongoing staff training; assist manager with staff evaluations (training, 90-day, annual)
- Provide a positive team environment; assist in ensuring appropriate staffing levels; help set staff development and performance goals & monitor progress
- Recruit and hire staff; ensure hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
- Promote and provide superior customer service in all guest interactions; participate in on-site venue meetings as needed
- Financial / cash handling: ensure cash handling policies & procedures; balance and reconciliation of all seller cash drawers; assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales; assist Manager on housing, distributing and depositing venue cash weekly
- Responsible for pricing initiatives such as Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
- Assist Manager in scheduling payroll prior to deadlines
- Conduct band settlement on shows with split point deals, or when deemed necessary by talent department. What We're Looking For
- Passionate and motivated; driven with an entrepreneurial spirit; resourceful, innovative, forward thinking.
- Strong customer service orientation and ability to promote superior guest experiences
- Leadership capability: train, evaluate (training, 90-day, annual) and recruit/hire staff while upholding venue guidelines
- Excellent communication and ability to coordinate across departments
- Experience with cash handling, ticket sales reconciliation, payroll scheduling, and staff scheduling is a plus
- Willingness to work on-site at events and participate in on-site venue meetings as needed