About this role
Job title: Box Office Supervisor
About the Role Box Office Supervisor in Toronto, Ontario, will assist the Box Office Manager with the daily operations of Ticketmaster Canada's local box offices. This role supports recruiting, scheduling, training, and ongoing staff management, while ensuring exceptional customer service and accurate cash handling.
The position is onsite and part-time, with contract terms noted as Casual/Seasonal, and requires availability to work evenings, weekends and holidays.
What You'll Do
- Aid the Box Office Manager with recruiting, scheduling, training, and daily staff management
- Assist with implementation of Box Office policies and procedures
- Supervise and run various local box offices as deemed by the Box Office Manager
- Maintain a positive and proactive approach to ticketing activities and customer service
- Handle cash control, balancing and related administrative functions
- Monitor staff performance to maintain high levels of customer service
- Resolve customer service issues related to Box Office operations
- Process ticket orders (in-person sales and in-house ticketing requests)
- Collaborate with Operations Support teams on tasks related to local box office events
- Adapt to evolving job descriptions and take on additional duties as needed
What We're Looking For
- Minimum 1-2 years of experience in a sales and/or customer service role
- Strong verbal and written communication skills
- Ability to work under pressure with minimal supervision
- General office and cash handling experience
- Basic understanding of event ticketing
- Experience handling customer service escalations
- Detail-oriented with the ability to multi-task and juggle priorities
- Knowledge of or familiarity with POS systems
- Flexible and fluid work schedule