Box Office Representative - Landmark Credit Union

Job title: Box Office Representative - Landmark Credit Union

About the Role Box Office Representative for Landmark Credit Union Live in Milwaukee, WI, providing in-person box office support at live events. The role involves selling admission tickets, handling guest lists, and delivering excellent customer service at the box office. This is a part-time role.

What You'll Do

• Sell admission tickets at events.
• Greet guests attending events who come to the box office and maintain superior customer service.
• Assist in daily operations of the box office, including opening and closing box office procedures.
• Quickly and efficiently identify a customer’s will-call order by verifying all pertinent customer information including the customer’s name and order number in order to distribute tickets.
• Assist customers with mobile tickets.
• Understand the venue seat-map and assist customers in seat selection.
• Efficiently and accurately answer customer questions in-person and over the phone.
• Accurately accept customer payment while adhering to company’s procedures and policies.
• Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
• Provide accommodations for guests with special needs both prior to and day of show — this could include offering assistance to someone who uses a wheelchair.
• Inform guests of the layout of the venue and be prepared to direct them to the restrooms, concession stands and designated seats/sections.
• Know how to identify a fake ticket or credential and educate the guest on where to buy authentic tickets.
• Settle seating disputes or help solve other guest concerns.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources.

What We're Looking For

• Passionate and motivated.
• Driven, with an entrepreneurial spirit.
• Resourceful, innovative, forward thinking and committed.