About this role
Job title: Box Office Agent
About the Role We’re adding to our Box Office team in Toronto to service various events as a Box Office Agent. This seasonal, part-time role requires flexibility with scheduling including evenings, weekends, and holidays.
What You'll Do
- Provide exceptional front-line customer service to ticket purchasers
- Conduct in-person ticket sales at the Box Office using the Ticketmaster Point of Sale system
- Work with Archtics and TM Host systems on a regular basis
- Balance and account for cash and credit card receipts from sales transactions
- Organize and distribute "will-call" tickets
- Foster and maintain a positive attitude towards the company and its activities
- Our job descriptions evolve with business needs; additional duties may be assigned as needed
What We're Looking For
- Minimum of 1-year experience in sales and/or customer service
- General office and cash experience preferred
- Must be available for flexible working hours including evenings, weekends, and holidays
- Basic foundation and understanding of event ticketing
- Strong verbal and written communication skills
- Ability to accommodate an extremely flexible and fluid work schedule
- Service oriented, with strong organizational skills
- Go-getter with the ability to work under pressure and with minimal supervision
- Must be detail-oriented with the ability to multi-task and juggle competing priorities
- A passion for live events – music, pop culture, arts and theatre, and family events!
Compensation & Benefits
- Contract Terms: Seasonal, Part-time; includes evenings, weekends, and holidays.