About this role
Job title: Box Office Agent
About the Role Live Nation is expanding its Box Office team in the Denver area, seeking Box Office Agent roles to service primarily the Junkyard and various events as needed. This part-time position offers scheduling flexibility to work across venues and event requirements.
What You'll Do
- Ensure compliance with Live Nation cash handling policies and procedures
- Balance and reconcile daily/nightly ticket sales
- Provide prompt, courteous, knowledgeable customer service
- Facilitate night-of-show Will Call and Guest List operations
- Troubleshoot night-of-show issues (transfers, barcodes, account issues, etc.)
- Work with Guest Services/Operations on ADA requirements
- Provide knowledge of upcoming events and upgrades available
- Be knowledgeable on the events culture and genre; provide positive energy
- Daily operations on Ticketmaster host system for sales and other tasks
- Follow opening and closing shift procedures
- Follow standards and processes for ticket types, ancillary events and qualifiers
- Ensure compliance with ADA ticket laws
What We're Looking For
- Knowledge of Cash Handling
- Knowledge of In-Person Customer Service
- Entry-level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.) as well as Point Of Sale systems
- Flexible schedule (days/nights, weekends and holidays)
- Tolerance of all cultures, music and art forms
- Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
- High School Diploma
Nice to Have
- Attention to detail in a multi-tasked environment
- Knowledge of ticket sales and previous Ticketing experience
- Experience in working in live entertainment operations
- Ticketmaster host experience
Compensation & Benefits
- Salary: Not disclosed
- Benefits: Not specified