About this role

Boutique Head

Talks About People

TITAN COMPANY LTD

Position Boutique Head Department Zoya Location Ahmedabad Reporting to Manager – Retail and Marketing (West)

Scope of the role Responsible for the Retail Sales, Customer Relationship Management, Store Operations, Customer Experience and People Management
Job Profile

Achievement of store sales targets as per plan for retail metrics like UCP value sales, bespoke revenue, conversion & repeat customer, average ticket size
Conduct home visits, new collection introduction, and reduce dormancy by direct connects, customer profile enrichment after meeting the customer
Curate experiences in coordination with Privee for birthday/ anniversary celebrations of key customers outside or within boutique
Tap into repeat customer network by planning and executing events in-store or external with support of repeat customers
Maintain efficient store operations through morning meetings, store upkeep and VM, grooming score, commercial compliance, SOP compliance, stock rotation
Ensure exceptional customer experience through CRM updation for product related NPs, CRM fill rates, ZPP enrollment, NPS surveys
Lead store team by motivating, coaching and training staff, conducting quarterly review and feedback

Graduate with 7-11 years of experience in luxury retail sales, and minimum 5 years in Fine Jewellery Industry
Exposure to local retail marketing / promotion activities and customer experience management will be an added advantage
Behavioural Competencies: Customer Centricity, Delivers Results, Interpersonal Effectiveness, Building Effective Teams.
Functional Competencies: Business Acumen, Product Knowledge, Commercial Acumen, Sales Planning, Process Orientation.

Must-have skills

luxury retail salesfine jewellery industry

Good-to-have skills

local retail marketingpromotion activitiescustomer experience management

Boutique Head