About this role
Booking & Reservations Officer
About the Role
- We are seeking a highly organized, customer-focused, and detail-oriented Booking & Reservations Officer to join our team.
- The successful candidate will be responsible for managing vehicle reservations, coordinating bookings, maintaining accurate records, and ensuring an excellent customer experience from reservation to vehicle handover.
Key Responsibilities
- Receive and process vehicle reservation requests via phone, email, website, and walk-in customers.
- Provide customers with accurate information on vehicle availability, rental rates, terms, and conditions.
- Confirm, modify, or cancel reservations promptly and accurately.
- Coordinate with the Fleet Operations team to ensure vehicles are available, clean, and ready for customer pickup.
- Prepare reservation documentation, rental agreements, and customer records.
- Monitor vehicle availability and optimize fleet utilization.
- Maintain accurate reservation records and generate periodic booking reports.
- Ensure compliance with company policies, rental procedures, and documentation requirements.
- Work closely with the Finance team to confirm payments and deposits before vehicle release.
- Identify opportunities to upsell vehicle categories, chauffeurs, insurance options, and additional services.
- Maintain confidentiality of customer information and company records.
Requirements
- Bachelor’s degree or Higher National Diploma (HND) in Business Administration, Marketing, Hospitality, or a related field.
- Minimum of 2 years’ experience in reservations, customer service, logistics, travel, hospitality, or the car rental industry.
- Excellent verbal and written communication skills.
- Strong customer service orientation and interpersonal skills.
- Proficiency in Microsoft Office (Word, Excel, and Outlook).
- Ability to work under pressure and manage multiple bookings simultaneously.
- Knowledge of reservation software or fleet management systems is an added advantage.