About this role
Key Responsibilities
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Document Review (QA)
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Ensure BMS documents are reviewed periodically by Area Experts and Owners
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Ensure documents are free from errors before uploading to the BMS by:
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Liaising with GSS Marketing and Communications Team in proofreading and correcting spelling and grammatical errors
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Reformatting documents to ensure consistency with BMS Instructions
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Proper documentation of changes and revision comments
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Business Process Review
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Work with area owners and key stakeholders in the review of critical business processes and systems to identify process gaps
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Develop accurate process maps to identify workflows, information dependencies, bottlenecks, decision-making points and client requirements
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Undertake best practice gap analysis and support area owners and key stakeholders in resolving process issues identified by the process review
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Develop necessary documentations, (e.g. procedures, guidelines, working instructions, user guides) using range of sources and tools for process implementation
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BMS Administration
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Facilitate resolution of BMS-related issues and requests in a timely manner, including but not limited to:
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Document Change Requests
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Access Errors/Requests
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Journal/Article Requests
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Liaise with internal team members or other functional groups to address unresolved issues
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Review any feedback or suggestions by users and forward to the appropriate functional group, as necessary
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Act as the administrator of the following BMS sites:
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-Audit Site (Audit Programmes, Audit Reports, Issue Notifications)
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-Client Pre-registered Suppliers Site
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-Knowledge Portal
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Prepare reports related to the performance of the BMS
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BMS Usage Report
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-BMS Recent Changes
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-Audits
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-Summary of Regional BMS Reports
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Identify and suggest possible improvements on internal processes
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Other tasks related to BMS systems, as required.
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At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!