Bistro Party Planner Lead - Part Time with Benefits

Job title: Bistro Party Planner Lead - Part Time with Benefits

About the Role The Lead Party Planner at American Girl Franklin store is responsible for delivering a premier party experience, coordinating event details, and guiding the party team to meet AG standards. The role blends customer service, event planning, and in-store operations to create memorable celebrations.

What You'll Do

• Ensure customer service is the top priority of the party team, including positive indicators on Customer Comment Cards.
• Coach and motivate staff to expected performance standards.
• Promptly resolve/handle all customer problems/issues and special requests, in partnership with Management.
• Meet sales goals and budgetary guidelines.
• Have a strong understanding of the InfoGenesis and POS register systems and be able to complete all transactions according to company policy.
• Work with Retail Service Support on incoming party requests/reservations, create party contract with customer detailing party specifics, provide accurate and timely caterer orders, update Management on food selection and number of attendees, along with developing a fair and balanced work schedule for the party team, assign FOH and BOH work assignments, maintain inventory, and follow food safety, sanitation, and workplace safety guidelines.
• Day of event: Create and maintain a pleasant ambiance in the dining room and party rooms; greet and seat guests in a timely manner, manage special request and use sound judgement for challenging service situations, share store and event information with guests, take and deliver beverage and food orders, service the party throughout the event; prepare desserts and to-go transactions, deliver and process checks, bus and reset tables, daily clean up, and restocking of supplies.
• Execute programs to AG standards, including games, crafts, hair styling and skin care of dolls.
• Assist Management as needed to oversee the retail side of business including Retail Sales, Customer Service, Doll Hair/Salon, Programs/Events, and Personal Shopping.

What We're Looking For

• One to two years’ experience in a high volume, fine-casual dining or related restaurant, preferred.
• Minimum 6 months work experience in customer relations, parties or events.
• Serve Safe certification, preferred.
• Experience working with children, preferred, including the ability to execute games, crafts, and style doll hair.
• Must enjoy public speaking. Good verbal and written communication skills required.
• Possess a warm and friendly demeanor. Ability to graciously handle customer issues and requests.
• Ability to perform multiple tasks simultaneously in a high pressure, fast-paced environment while maintaining a positive attitude.
• May be required to perform diverse physical tasks and may require some heavy lifting (30-50 pounds).
• Ability to work a flexible schedule including nights, weekends and holidays.

Nice to Have

• Serve Safe certification is preferred (already listed above as a requirement, noted here as a bonus).
• Experience working with children, including games, crafts, and doll hair.

Compensation & Benefits

• 30 hours per week, benefits eligible.
• Pay range: $17.00 - $20.40 per hour.
• Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.