About this role
About the Role Optum is seeking a Billing Specialist to support premium billing operations and enhance invoice accuracy. The role involves working with customers to gather data, addressing billing discrepancies, and ensuring timely payments, while aligning with company policies and evolving business needs. What You'll Do
- Interact with customers to gather support data to ensure invoice accuracy and resolve specific billing discrepancies
- Provide input to policies, systems, methods and procedures for effective management and control of the premium billing function
- Educate customers regarding the availability of receiving invoices and remitting payments through online applications
- Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
- Manage the preparation of invoices and complete reconciliation of billing with accounts receivable
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). What We're Looking For
- College graduate of any 4 year course
- Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
- Proven ability to multi-task and to understand multiple products and multiple levels of benefits within each product
- Proven ability to
- Experience researching and resolving problems before, during and after calls within a high-volume, demanding environment Nice to Have Compensation & Benefits
- Comprehensive benefits and career development opportunities
- Training, support and opportunities to grow within a large healthcare-focused organization