About this role
Billing Operations Executive
About the Role
The Billing Operations Executive will manage end-to-end customer invoicing, submission and collections for a cohort. The role ensures invoices are accurate, compliant, timely, and aligned with customer contracts while partnering closely with Sales and Account Managers.
Key Responsibilities
-
Billing Operations
-
Generate customer invoices accurately and on time.
-
Validate supporting documents before billing.
-
Verify pricing, taxes and discounts and approvals.
-
Process recurring and milestone-based billing.
-
Prepare debit notes and credit notes.
-
Ensure GST-compliant invoicing.
-
Billing Validation
Review:
-
Customer contracts
-
Purchase Orders
-
Work Orders
-
Billing milestones
-
Rate cards
-
Customer master data
-
Ensure no billing errors prior to invoice generation.
-
Customer Coordination
-
Coordinate invoice revisions where required.
-
Share invoice copies and supporting documents.
-
Support customer onboarding for billing.
-
Support in collections follow up
-
Internal Coordination
Partner with:
-
Sales
-
Account Managers
-
Product teams
-
Accounts Receivable
-
to resolve billing exceptions.
-
Revenue Support
-
Identify uninvoiced transactions.
-
Monitor pending billings.
-
Escalate revenue leakage risks.
-
Ensure all completed services are invoiced.
-
Compliance
Maintain complete documentation for:
- Contracts
- Approvals
- Audit requests
Skills Required
-
Strong understanding of invoicing
-
Knowledge of GST
-
Excellent attention to detail
-
Strong Excel skills
-
ERP experience (Zoho preferred)
-
Good communication skills
-
Ability to coordinate with multiple stakeholders
-
Strong process orientation
-
Preferred Qualifications
-
B.Com / M.Com / MBA Finance
-
2–5 years of billing or finance operations experience
-
Experience in SaaS, consulting or services industry preferred