About this role
Billing Officer at Alaro City Development FZC Location: Lagos Job type: Full time Department: Utilities
Job Summary
- The Billing Officer is responsible for the accurate administration of customer accounts for electricity, water, and fiber internet services.
- The role ensures timely meter data processing, billing, customer account management, payment monitoring, and service activation while maintaining high standards of data integrity and customer service.
Key responsibilities
- Generate accurate monthly bills across all utility entities (Electricity, Water and Sewerage, Internet Services and Gas) using ecWIN7 and Sage 300.
- Serve as Alaro Utilities customer liaison officer and manage customer utilities complaints.
- Carry-out daily and weekly gas volume nominations in a timely and accurate manner.
- Manage the end-to-end- gas shipping process and gas volume reconciliations.
- Process utilities billing adjustments, credits, and corrections where authorized.
- Identify and escalate metering issues and discrepancies in a timely manner.
- Receive and review customer applications for all utilities entities (Electricity, Water and Sewerage, Gas and Internet services).
- Create and maintain customer accounts across all utility entities (Electricity, Water & Sewerage, Gas and Internet Services).
- Administer customer information including addresses, contact details, tariffs, and service status.
- Monitor customer payments received through approved payment channels.
- Follow up with payments and outstanding invoices of overdue accounts.
- Generate customer account statements upon request.
- Reconcile billing records with payments received.
- Prepare monthly billing performance analysis and reports.
- Maintain accurate schedule for all the customers.
Requirements
Education Requirements:
- Bachelor's Degree in Accounting, Finance, Business Administration, Economics, Engineering or a related discipline.
Experience Requirements:
- Minimum of 3 years of experience in billing, preferable in a utility setting.
Technical Skills Requirements:
- Experience using ERP software (e.g., Sage 300 or equivalent).
- Advanced Microsoft Excel skills for data analysis and reporting.
- Strong numerical and analytical skills.
- Familiar with the Nigerian Gas Network Code (NGNC).
- Ability to reconcile billing and payment records.
- Good understanding of utility metering and billing processes.
Required competencies:
- Demonstrates a focus on customer satisfaction.
- Familiar with the Nigerian Gas Network Code.
- Demonstrate an understanding of energy billing and energy balancing.
- Able to adjust to the dynamic needs of a start-up organization.
- Must have a detailed and thorough approach to operational tasks.
Application Closing Date
Not Specified.