Billing/Collections Specialist

Billing/Collections Specialist

Role Summary

As a Billing and Collections Analyst at Filevine, you will drive financial health by reconciling complex account activity and resolving payment discrepancies through high-level technical analysis in tools like Salesforce and Intacct. You’ll act as a critical cross-functional liaison, utilizing expert communication to manage delinquent accounts and support the end-to-end cash application and invoicing lifecycle.

What You'll Do

• Resolve payment issues on delinquent customer account

• Analyze and reconcile customer account activity

• Review and resolve customer invoice and payment issues

• Maintain customer accounts to ensure information is up-to-date

• Understand the cash application process and act as a backup as needed

• Understand invoice generation and act as a backup as needed

• Who You Are

• Analytical and problem solving

• Detail oriented

• Extensive verbal/written communication

• Effective decision-making and follow-through, ability to effectively communicate process/rules to internal/external customers

• Technical aptitude

• Experience with Excel, Intact, and Salesforce a plus

• At least 1 year of collections experience

Education

• High school diploma
• Bachelor’s Degree preferred

Cool Company Benefits:

• A dynamic, rapidly growing company, focused on helping organizations thrive

• Medical, Dental, & Vision Insurance (for full-time employees)

• Competitive & Fair Pay

• Maternity & paternity leave (for full-time employees)

• Short & long-term disability

• Opportunity to learn from a dedicated leadership team

• Top-of-the-line company swag

• Privacy Policy Notice

• Filevine will handle your personal information according to what’s outlined in our Privacy Policy.

• Communication about this opportunity will come from representatives of Filevine. Other addresses reaching out are not affiliated with Filevine and should not be responded to.