Billing/Collections Specialist
About this role
Billing/Collections Specialist
Role Summary
As a Billing and Collections Analyst at Filevine, you will drive financial health by reconciling complex account activity and resolving payment discrepancies through high-level technical analysis in tools like Salesforce and Intacct. You’ll act as a critical cross-functional liaison, utilizing expert communication to manage delinquent accounts and support the end-to-end cash application and invoicing lifecycle.
What You'll Do
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Resolve payment issues on delinquent customer account
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Analyze and reconcile customer account activity
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Review and resolve customer invoice and payment issues
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Maintain customer accounts to ensure information is up-to-date
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Understand the cash application process and act as a backup as needed
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Understand invoice generation and act as a backup as needed
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Who You Are
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Analytical and problem solving
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