About this role
Job title: Bilingual Social Media Moderator
About the Role ICUC has been a global leader in Social Media solutions for over 20 years. We are a bilingual (English and French) team seeking professionals to moderate comments, craft engaging content, and help foster safe online communities for clients. This is a remote, open opportunity with flexible hours including evenings and weekends.
What You'll Do
- Moderate comments and respond on clients’ social platforms in the brand voice
- Write thoughtful, engaging content to drive conversations
- Maintain online communities that are safe, respectful, and aligned with client guidelines
- Identify and escalate issues, trends, or insights to the internal team
- Develop strong understanding of client brands: strategy, tone, audience
What We're Looking For
- Excellent written communication in English and French with strong cultural sensitivity
- Experience managing social platforms, especially moderation and engagement
- Ability to write for brands and adapt tone to audience
- Knowledge of major platforms (Facebook, etc.)
- Comfortable engaging with topics across technology, retail, hospitality, travel, health, pharma, etc.
- Strong organizational skills, reliability, and customer service mindset
- Access to reliable high-speed internet for remote work
Nice to Have
- Experience collaborating with international teams
Compensation & Benefits
- Hourly wage between 16.60 CAD and 19.70 CAD per hour (or provincial minimum, whichever is higher); salary determined by experience and skills
- Medical, dental, RRSP, paid time off, and other benefits for hourly employees working at least 22 hours per week
- 100% remote from day one; creative, collaborative team culture with international brands