Bilingual Senior Officer, Operations (Loans Portfolio Administration)

Job title: Bilingual Senior Officer, Operations (Loans Portfolio Administration)

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Housing Program Team, in the Bilingual Senior Officer, Operations (Loans Portfolio Administration) position. In this role, you will manage a Legacy portfolio by overseeing the administration and decisions relevant to lending activities, ensuring effective risk mitigation, strong client service, and alignment with corporate objectives.

This is a temporary position with a duration of 13 months.

What you’ll do

• Offer advice, support and alternative solutions to clients and stakeholders including communication of key decisions, interpretation of policies and response to inquiries.

• Negotiate reasonable solutions in line with risk appetite.

• Provide effective and efficient delivery of services to contribute to service standards.

• Conduct detailed audit analyses involving program/product requirements.

• Participate in internal processes involving performance monitoring and quality assurance by reviewing and preparing detailed report on outcomes.

• Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.

• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities as a team to contribute to appropriate service standards and turnaround times.

• Use effective oral and written communication techniques to deliver quality service.

• What you should have

• An undergraduate degree in business, finance or commerce, or an equivalent combination of education and relevant exper