Bilingual Senior Claims Training Specialist

Bilingual Senior Claims Training Specialist

Job Summary

The Bilingual Claims Training Specialist is responsible for designing, delivering, and continuously improving technical training programs that support Auto Physical Damage (APD) Claims teams across Canada. The role partners with operational leaders to strengthen employee capability, support onboarding and development, and ensure learning solutions align with business objectives and evolving claims practices.

As a national role, the successful candidate will leverage their claims expertise and bilingual capabilities to deliver training and support operational initiatives across multiple regions, including Quebec. The role may also support Property Claims learning and workforce development initiatives in collaboration with Property leadership and the training team, helping to ensure employees have the skills and knowledge needed to succeed when business needs arise.

Key Responsibilities

• Design, develop, facilitate, and evaluate technical training programs for APD Claims employees across Canada.
• Deliver engaging learning experiences through classroom, virtual, coaching, and experiential learning methods in both English and French.
• Support onboarding, technical development, and ongoing learning for employees at all levels.
• Utilize Guidewire ClaimsCenter and other claims systems to provide practical, hands-on training and reinforce best practices.
• Partner with operational leaders to identify learning needs, performance trends, and capability gaps.
• Analyze quality reviews, audit findings, customer feedback, and operational results to recommend targeted learning solutions.
• Measure training effectiveness and identify opportunities for continuous improvement.
• Support national initiatives, system enhancements, process changes, and business transformation activities through training and change enablement efforts.
• Coach, mentor, and support employees and leaders in building technical claims expertise.
• Support Property Claims onboarding, technical training, and workforce development initiatives in Quebec in collaboration with Property leadership and the training team when business needs arise.
• Maintain current knowledge of industry trends, regulatory requirements, and company practices impacting claims operations.

Qualifications

• Education & Designations

• Post-secondary education or an equivalent combination of education and experience.

• CIP, Training & Development Certificate, or other related professional designation is considered an asset.

• AMF Claims Adjuster Licence is considered an asset.

• Experience & Knowledge

• Minimum 5 years of progressive Auto Physical Damage (APD) claims experience.

• Strong technical claims knowledge and practical claims handling experience.

• Experience using Guidewire ClaimsCenter and coaching others on claims systems and best practices.

• Experience facilitating training, coaching, mentoring, or employee development.

• Strong understanding of APD claims processes, customer service standards, and regulatory requirements.

• Experience analyzing operational results and identifying learning and performance improvement opportunities.

• Experience in both Auto Physical Damage and Property Claims handling, training, coaching, or technical development is considered a strong asset.

• Skills & Competencies

• Fully bilingual in English and French.

• Excellent facilitation, presentation, and communication skills.

• Strong coaching, mentoring, and relationship-building abilities.

• Proven ability to collaborate effectively with leaders and stakeholders across diverse teams and regions.

• Strong analytical, problem-solving, and continuous improvement skills.

• Ability to manage multiple priorities and adapt to changing business needs.

• Commitment to fostering an engaging, inclusive, and high-performing learning environment.

• Diversity Equity, Inclusion & Belonging

• At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

• We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

• We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].

• All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

• Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.