Bilingual Sales Development Representative (French & English)

Job title: Bilingual Sales Development Representative (French & English)

About the Role Join Xerox as a Bilingual Sales Development Representative, fluent in French and English, to enhance client engagement using digital tools, automation, and the Xerox sales system. This role focuses on converting inquiries into leads and opportunities while building a robust equipment pipeline.

What You'll Do

• Convert inbound calls and web chats into leads or service contract orders, focusing on upselling, cross-selling, building the equipment pipeline, and driving sales growth.
• Take ownership of key performance metrics including revenue, profit margins, and win rates; continuously strive for improvement.
• Foster positive relationships with field teams; collaborate to develop strategies for optimal coverage of overlaid accounts.
• Apply sales strategies and call prioritization techniques to drive tangible business results.
• Proactively engage with key decision-makers within client organizations and forge meaningful connections.
• Identify and nurture high-quality equipment leads; qualify leads submitted through campaigns.
• Demonstrate fluency in articulating the features, advantages, and benefits of Xerox Solutions.
• Resolve conflicts, internally and externally, to maintain smooth operations and client satisfaction.
• Master the art of executing inbound campaigns and strategies, ensuring integration into the sales approach.
• Collaborate with cross-functional teams to navigate complex sales cycles.
• Implement proven sales management processes to achieve objectives related to new business, product launches, or segment expansion.
• Develop a deep understanding of clients' strategic business objectives and tailor offerings accordingly.
• Oversee the Order To Install process, ensuring a smooth transition from sales to installation.
• Maintain and update client databases with accurate information.
• Be flexible to perform other necessary duties as required.

What We're Looking For

• 1 year of sales or customer-facing experience.
• Fluent in both French and English (verbal & written).
• Flexibility to work varying hours, including Canadian or US holiday schedules.
• Demonstrate strong interpersonal, communication, and client relations skills.
• Maintain a professional telephone demeanor; excellent listening and probing skills.
• Effectively multitask with attention to detail and accuracy.
• Utilize strong analytical and mathematical skills.
• Strong organization and time-management abilities.
• Ability to operate under pressure with maturity and self-confidence.
• Proficiency with PowerPoint, Excel, Word, Outlook; intranet/internet familiarity.
• Ability to work independently with minimal supervision and within a team.

Nice to Have

• Spanish language skills are an asset.

Compensation & Benefits

• Salary range: CAD 42,000 – 47,000 per year (base salary).
• Comprehensive benefits including medical, dental, life insurance, Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits. More details available on Xerox Careers.