About this role
Position Overview
We are seeking an experienced Personal Injury Case Manager to support a California-based law firm. This is a hands-on case management role, not a general administrative assistant position. The ideal candidate will have at least 2 years of direct Case Manager experience supporting a California personal injury law firm and be comfortable managing cases from the medical and insurance coordination side through ongoing treatment.
The candidate should be highly organized, proactive, detail-oriented, and experienced in communicating with clients, medical providers, insurance companies, and other parties involved in personal injury claims.
Key Responsibilities
- Manage personal injury cases and coordinate case-related activities from intake through ongoing treatment.
- Retrieve and organize medical records and documentation.
- Open and manage insurance claims.
- Coordinate medical treatment and appointments for personal injury clients.
- Open and manage medical liens with healthcare providers.
- Follow up with medical providers regarding treatment, records, bills, and documentation.
- Handle and coordinate property damage claims.
- Communicate with clients regarding treatment, appointments, claims, and case-related updates.
- Communicate with insurance companies, medical providers, and other parties as needed.
- Maintain accurate and up-to-date case documentation and records.
- Track case progress, outstanding items, and required follow-ups.
- Ensure timely follow-up on medical treatment, records, liens, and property damage matters.
- Work independently and take ownership of assigned cases and tasks.
Ideal Candidate
The ideal candidate is an experienced Personal Injury Case Manager, not an entry-level legal VA or general administrative assistant. They should already understand the day-to-day workflow of a PI case and be able to independently manage medical treatment coordination, records, claims, liens, and property damage while maintaining consistent communication with clients and providers.
Client Tools / Systems
- Case Management: Filevine preferred
- Other tools: To be confirmed during the interview
Top 3 Daily Tasks
- Coordinate medical treatment and follow up with providers and clients.
- Open and manage medical liens and related documentation.
- Handle property damage and insurance claim matters while tracking case progress.
Requirements
Required Qualifications
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Minimum 2 years of experience working specifically as a Personal Injury Case Manager.
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Minimum 2 years supporting a California-based personal injury law firm in a similar Case Manager capacity.
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Strong understanding of personal injury case management processes.
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Hands-on experience with:
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Medical records retrieval
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Opening insurance claims
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Medical treatment coordination
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Medical liens
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Property damage claims
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Strong written and verbal English communication skills.
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Highly organized with strong attention to detail.
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Ability to manage multiple cases, deadlines, and follow-ups simultaneously.
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Comfortable communicating directly with clients, medical providers, and insurance companies.
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Bilingual English/Spanish preferred, but strong English-only candidates will also be considered.
Preferred Qualifications
- Experience using Filevine.
- Previous experience managing California personal injury cases.
- Experience coordinating treatment and medical providers for PI clients.
- Familiarity with medical lien processes and property damage claims.
- Experience working remotely with a U.S.-based law firm.
Benefits
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Full-Time | 40 hours per week | Remote - Monday–Friday, 8:00 AM–5:00 PM PST
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The hourly rate will be determined based on the candidate’s experience, background, and level of expertise.