Bilingual Medical Receptionist - Primary Care | Full-Time

Job title: Bilingual Medical Receptionist - Primary Care | Full-Time

The Staff Pad is proud to partner with a leading healthcare organization in Lawrence, MA and we are seeking a full-time Receptionist to support a Primary Care and Community Geriatrics practice.

This role is an integral part of the healthcare team and is responsible for providing a welcoming patient experience while supporting the smooth day-to-day operations of the practice.

Schedule: Full-Time

What You'll Do

Key Responsibilities

• Greet and welcome patients, visitors, and business representatives and direct them to the appropriate team member

• Answer incoming calls, respond to routine inquiries, and route calls as appropriate

• Take messages and forward calls to voicemail or the appropriate staff member

• Monitor staff locations to help facilitate smooth communication and clinic operations

• Maintain a clean, organized, and welcoming waiting room

• Support patients experiencing concerns or disruptive behaviors using active listening and de-escalation techniques, escalating issues to the appropriate clinical leadership when necessary

• Provide intake services for new and established patients and direct them to the appropriate healthcare team member

• Assist patients with intake documentation and other required paperwork

• Schedule, coordinate, and manage patient appointments, including recalls and follow-up visits

• Answer routine patient questions and assist patients in accessing appropriate healthcare or community services

• Maintain and update electronic patient records in the Athena EMR

• Provide clerical and administrative support to the healthcare team, including preparing reports, letters, notices, and scanning documents

• File, organize, and archive patient records to ensure information can be located and retrieved efficiently

• Enter and maintain accurate patient information in the electronic medical record

• Help ensure the smooth operation of the reception and administrative areas

• Identify barriers to providing quality service and proactively communicate potential solutions

• Support patients, colleagues, visitors, and community partners in accessing the information and services they need

• Perform other related duties as assigned

• What We Are Looking For

• Fluency in Spanish is required

• Strong customer service and communication skills

• Professional, welcoming, and patient-focused approach

• Strong organizational and time-management skills

• Ability to maintain confidentiality and handle sensitive patient information appropriately

• Ability to work effectively as part of a multidisciplinary healthcare team

• Strong attention to detail and accuracy when handling patient information and documentation

• Ability to remain calm and professional when assisting patients

• Previous healthcare, medical office, or receptionist experience preferred

• Experience with an electronic medical record system, preferably Athena, is a plus

• What You Can Expect

• Full-time position within a collaborative primary care and community geriatrics environment

• Opportunity to work as an integral member of a multidisciplinary healthcare team

• Patient-centered workplace focused on quality care and positive patient experiences

• Supportive environment that values teamwork, communication, and professional growth

• If you are a compassionate and organized professional who enjoys helping patients and supporting a busy healthcare team, we encourage you to apply and join a practice committed to delivering a positive patient experience and quality care.