About this role
42k – 55K
The Jennifer Haring Agency is seeking a motivated and detail-oriented Insurance Account Manager to join our growing team in Fort Worth, Texas.
This position supports both Personal Lines and Commercial Lines insurance clients and plays a key role in customer retention, policy servicing, renewals, account management, and agency operations. The ideal candidate is dependable, organized, enjoys helping clients, and wants to build a long-term career in the insurance industry.
This is not an entry-level customer service position. We are looking for someone who takes ownership of their work, can manage multiple priorities, and is willing to support both personal and commercial insurance operations.
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Manage policy changes, endorsements, renewals, and customer service requests
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Assist clients with billing questions, coverage reviews, certificates, and policy documents
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Process and track renewals according to agency timelines
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Maintain accurate client records and agency documentation
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Support both Personal Lines and Commercial Lines accounts
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Identify cross-sell and account-rounding opportunities
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Assist with retention efforts and client relationship management
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Work with multiple carrier systems and agency management software
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Collaborate with agency leadership to improve workflows and customer experience
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Participate in ongoing training and professional development
Requirements
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• Active Texas Property & Casualty Insurance License REQUIRED
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• Fluent in both English and Spanish REQUIRED
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• Minimum 2 years insurance agency experience REQUIRED
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•Experience servicing Personal Lines or Commercial Lines accounts, including endorsements, renewals, policy changes, certificates, and customer service requests REQUIRED.
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Strong organizational, communication, and time-management skills
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Ability to manage multiple priorities and meet deadlines
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Ability to work independently and take ownership of assigned accounts
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Willingness to support both Personal and Commercial Lines clients
Benefits
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M-F Schedule
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Career Growth Opportunities
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Supportive Teamwork
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Bonus and Contest Opportunities
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World Class Training