About this role
Bilingual Guest Service Agent ( Part-Time )
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.
What is in it for you:
- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Full rate of pay of $26.08/hour
Job Description Reporting to the Front Desk Manager and Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:
- Provide outstanding service to our internal and external guests
- Assist with tour check-ins and greet the tour guide and groups when required
- Generate reports for other departments in the hotel
- Key member of crisis & emergency team
- Register and checkout hotel guests
- Act as an ambassador of Fairmont Château Laurier
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist Leadership in performing daily duties
- Available evenings, weekends and holidays
- Available to work overnight shift, when required
- Follow all safety policies
- Other duties as assigned
Qualifications
- Fluent in both official languages (English and French) is a requirement
- Previous Front Desk Agent experience in a similar environment
- Excellent verbal and written skills
- Must have the ability to handle cash effectively and accurately
- Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
- Active listener, self-starter
- Able to make decisions and take initiative
- Ability to type 40 words per minute
- Positive and pleasant attitude
- Able to work alone
- Strong team player
- Detail oriented
- Must be able to work in a very busy environment
Physical Aspects of Position:
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Standing during entire shift
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Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.