Bilingual Growth Account Executive - Mandarin

Job title: Bilingual Growth Account Executive - Mandarin

About the Role Join Toast's rapidly expanding Customer Growth (Upsell) Sales team. As a Bilingual Growth Account Executive, you will manage a book of existing SMB Toast POS customers and drive revenue through expansion and product adoption in the customer's preferred language. This is a primarily remote role with occasional field time in your assigned territory.

What You'll Do

• Manage the full sales cycle for customer expansion within your territory of existing Toast SMB POS customers, from outbound prospecting to contract negotiation and close.
• Utilize consultative selling to uncover pain points and business goals, positioning Toast's expanded product offerings.
• Achieve quota attainment, consistently meeting and exceeding monthly sales revenue and unit booking targets.
• Execute pipeline management, maintaining an organized pipeline and activity records within Salesforce CRM and other tools.
• Demonstrate market and product expertise, understanding the competitive landscape to position Toast solutions and articulate value.
• Engage in cross-functional collaboration with New Business, Services, and Implementation teams to ensure onboarding and satisfaction.
• Apply strategic sales methodologies to uncover urgency, drive value, and create compelling propositions.

What We're Looking For

• Must be fluent in Mandarin and English (read, write, speak).
• 2+ years of quota-carrying sales experience in a closing role, with a consistent track record of meeting/exceeding monthly goals.
• Experience in a high-velocity or high-volume transactional B2B SaaS sales environment.
• Expertise in full-cycle sales skills: discovery, storytelling, negotiation, and closing.
• Consultative approach with the ability to act as a strategic consultant and challenge prospects' perspectives.
• Growth and ownership mindset: highly self-motivated, competitive, resilient, and taking ownership of results.
• Exceptional communication skills and strong time management and organizational abilities.
• Adaptability to thrive in a dynamic, rapidly evolving sales environment.

Nice to Have

• Familiarity with Salesforce CRM.
• Experience with structured sales methodologies.
• Prior B2B sales experience within SMB, restaurant, hospitality, or retail sectors.

Compensation & Benefits

• Total Targeted Cash compensation ranges (USD): Zone A $148,000—$237,000; Zone B $128,000—$205,000; Zone C $115,000—$185,000. This includes base salary, commission, and bonus; uncapped commissions.
• Starting salary determined by skills, experience, and geographic location.
• In addition to cash compensation, benefits and equity are part of the total rewards package. Toast provides benefits as part of its total rewards philosophy.
• We also support learning and the use of AI tools across teams to deliver value to customers.