About this role
Be the Voice That Makes a Difference.
As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources.
This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply.
Why This Role Matters
You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift.
Responsibilities
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Respond to crisis hotline calls with empathy and professionalism
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Provide evidence-based crisis counseling and de-escalation support
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Conduct risk assessments and arrange emergency services or referrals when required
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Maintain accurate and confidential call documentation
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Develop tailored crisis management and safety plans
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Ensure smooth handovers between shifts
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Dedicate each shift exclusively to Intellect crisis support services
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Requirements
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Master's degree in Counselling, Counselling Psychology, or Clinical Psychology
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1–3 years of helpline experience (paid or volunteer)
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Proven ability to manage high-risk situations
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Emotional resilience and calm decision-making under pressure
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Fluency in French and English language; additional languages are a plus
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Preferred
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Mental health or emergency services background
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Crisis Intervention or Suicide Prevention training
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If you’re driven to support people during their most difficult moments, apply today and help us save lives.