About this role
About the Role Join Tangerine as a bilingual Client Service Specialist to deliver award-winning service in a fast-paced call centre environment. You will support Canadians with their daily banking needs, educate customers on self-service channels, and proactively recommend products that meet their financial goals, acting as a brand ambassador for Tangerine within Scotiabank’s digital banking ecosystem. What You'll Do
- Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment.
- Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
- Educate clients on a wide range of financial products (e.g., Chequing/Savings accounts) and on self-service channels to enable clients to serve themselves online.
- Drive first contact resolution while identifying barriers to excellent service and working to eliminate them. What We're Looking For
- Bilingual in French and English (written and spoken).
- Strong communication and customer service skills with experience in a call centre environment.
- Ability to educate clients about financial products and self-service channels.
- Comfortable working in a fast-paced environment with inbound, outbound and eService interactions.
- Willingness to attend in-person training for 11 weeks at the Moncton, NB office; flexibility for morning, afternoon and evening shifts including weekends. Compensation & Benefits
- Salary: not disclosed
- Start Date: September 2026
- Location: Moncton, New Brunswick (onsite)
- Status: Full-time (37.5 hours), shift-based
- Training: 11 weeks of in-person training required