Bilingual (English/French) Senior Quality Assurance Analyst

Bilingual (English/French) Senior Quality Assurance Analyst

Requisition ID: 265194

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

To conduct call quality and other assurance testing supporting Scotiabank’s Small Business, Corporate & Commercial client and operation teams. This role will be responsible for executing quality reviews for all new hires and existing staff across all Client Service and Operations teams. This ensures a high level of knowledge and confidence in using Scotiabank’s Global Transaction Banking products and services, improves client satisfaction, reduces average handling times, and first call resolution.

What you will be doing

Individuals interested in this role will be required to demonstrate:

• The highest quality feedback to all Client Service and Operations staff.
• A thorough understanding of the Global Transaction Banking products and services.
• Ensuring all staff feel confident supporting clients and internal partners.
• The ability to deliver on SLAs provided by our internal business teams.
• Providing