Bilingual ECM Behavioral Health Care Manager- Full-Time

The Staff Pad has partnered with a mission-driven Federally Qualified Health Center in Pomona, CA, dedicated to improving access to quality healthcare for underserved communities.

We are seeking a compassionate ECM Behavioral Health Care Manager to support members experiencing serious mental illness, substance use disorders, and other complex needs through culturally responsive interventions, crisis support, and coordinated care.

Schedule: Full-Time | Non-Exempt | Monday–Friday | 8:00 AM–5:00 PM

Reporting to the Director of Behavioral Health and the Enhanced Care Management Program Director, this role connects members with appropriate medical, behavioral health, and community resources to promote whole-person care and improve health outcomes.

What You’ll Do

• Caseload & Program Management

• Manage an ECM caseload through in-person and virtual visits

• Conduct outreach, assessments, screenings, and member surveys

• Develop Shared Care Plans and track member goals and outcomes

• Maintain accurate documentation and comply with HIPAA and program requirements

• Member Engagement & Behavioral Health Support

• Deliver brief interventions, behavioral activation, and Motivational Interviewing

• Educate members and families on behavioral health, treatment, and self-management

• Build trusting relationships and connect members with housing, food, transportation, and community resources

• Care Coordination & Transitions

• Coordinate appointments, referrals, transportation, and transitions of care

• Provide warm handoffs to crisis and behavioral health services

• Collaborate with providers, the Registered Nurse Care Manager, and interdisciplinary teams

• Document services in accordance with HRSA and UDS standards

• Clinical Collaboration & Team Support

• Provide behavioral health education, consultation, and guidance to ECM Care Team members

• Participate in case reviews and interdisciplinary discussions

• Other Responsibilities

• Attend required meetings, trainings, and case conferences

• Support quality improvement initiatives and travel between clinics and community sites as needed

• What We Are Looking For

• Education, Licensure & Experience

• Master’s degree in Social Work or Marriage and Family Therapy from an accredited institution

• Active, unrestricted California LCSW or LMFT license

• Three years of behavioral health experience preferred

• Experience with Motivational Interviewing preferred

• Skills & Qualifications

• Bilingual in English and Spanish required

• Knowledge of serious mental illness, substance use disorders, crisis intervention, and integrated care

• Strong communication, organization, documentation, and problem-solving skills

• Proficiency with electronic health records and Microsoft Word, Excel, and Outlook

• Ability to manage complex caseloads and collaborate with multidisciplinary teams

• Commitment to culturally responsive, member-centered care and confidentiality

• Reliable transportation for work-related travel

• Ability to lift and carry up to 30 pounds and operate standard office equipment

• What You Can Expect

• Collaborative and supportive ECM team

• Access to the IEHP portal and training on its use

• Training on ECM programs, services, and community resources

• Health insurance, with 95% of employee premiums covered by the employer

• Dental and vision insurance, with 100% of employee premiums covered by the employer

• VTO (Volunteer Time Off) eligibility

• Support for professional license renewals

• Dedicated time for continuing education and professional development

• If you are passionate about advancing behavioral health access and supporting underserved communities, apply today to help members achieve better health and wellness outcomes.