Bilingual Customer Support Specialist (Spanish English)

AdNet/AccountNet, Inc. is a WOSB, MBE, and WBE-owned human capital management firm, founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts.

Bilingual Customer Support Specialist (Spanish/English) Required

Position Title: Bilingual Customer Support Specialist (Spanish/English)

Pay Rate: $18.25 per hour

Location: Remote - Candidates must reside within the contiguous United States

Schedule: Monday through Friday

Hours: 40 hours per week

No weekends required

About the Role

We are seeking a Bilingual Customer Support Specialist (Spanish/English) to provide exceptional customer service and support callers experiencing complex situations, including potential fraud-related concerns. The ideal candidate is a strong communicator who can confidently assist customers in both English and Spanish while maintaining professionalism, empathy, and accuracy.

Qualifications

• High School Diploma or GED required; some college coursework or degree preferred.

• Fluent in both Spanish and English, including verbal and written communication.

• Minimum of 1 year of customer service or customer support experience.

• Experience handling escalated or complex customer situations preferred.

• Ability to successfully pass a criminal background check.

• Ability to work from home with a dedicated, distraction-free workspace.

• Strong computer skills and the ability to navigate multiple systems while assisting customers.

• Flexibility to work the required schedule of Monday through Friday, 10:00 AM to 6:00 PM EST.

Responsibilities

• Handle inbound customer calls in both English and Spanish.

• Assist customers with complex situations, including potential fraud-related concerns.

• Provide accurate information and unbiased guidance while following established procedures.

• Utilize multiple software systems and resources simultaneously during customer interactions.

• Demonstrate critical thinking and problem-solving skills to address customer needs.

• Collaborate with Tier 2 and Tier 3 support teams to resolve issues efficiently.

• Manage challenging customer interactions professionally and empathetically.

• Communicate effectively with team members, supervisors, and leadership in a virtual environment.

• Complete additional duties and responsibilities as assigned.

• The Successful Candidate Will Have

• Excellent communication skills in English and Spanish.

• Strong customer service and active listening skills.

• Professionalism, patience, empathy, adaptability, and teamwork.

• Ability to remain calm under pressure and navigate emotionally sensitive conversations.

• Strong organizational and multitasking abilities.

• AdNet is built on the foundation of unconditional Acceptance and belonging in our practices, processes, and relationships.