Bilingual Customer Support Specialist - Overnights
About this role
Job title: Bilingual Customer Support Specialist - Overnights
About the Role Join Uline as a Bilingual Customer Support Specialist for overnight shifts. You will assist English- and Spanish-speaking customers with orders, returns, and product information, ensuring a high level of service and accuracy.
What You'll Do
- Provide bilingual customer support (English/Spanish) via phone, email, and chat during overnight hours.
- Resolve inquiries related to orders, shipments, returns, and product information with accuracy and empathy.
- Update customer records in the CRM and document interactions.
- Escalate complex issues to appropriate teams and follow up to ensure resolution.
- Collaborate with cross-functional teams to improve the customer experience.
What We're Looking For
- Bilingual in English and Spanish with strong written and verbal communication.
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