About this role
Job title: Bilingual Customer Support Specialist - Overnights
About the Role Join Uline as a Bilingual Customer Support Specialist for overnight shifts. You will assist English- and Spanish-speaking customers with orders, returns, and product information, ensuring a high level of service and accuracy.
What You'll Do
- Provide bilingual customer support (English/Spanish) via phone, email, and chat during overnight hours.
- Resolve inquiries related to orders, shipments, returns, and product information with accuracy and empathy.
- Update customer records in the CRM and document interactions.
- Escalate complex issues to appropriate teams and follow up to ensure resolution.
- Collaborate with cross-functional teams to improve the customer experience.
What We're Looking For
- Bilingual in English and Spanish with strong written and verbal communication.
- Previous customer service experience, preferably in a logistics or retail environment.
- Good problem-solving skills and attention to detail.
- Ability to work overnight shifts with a flexible schedule.
Nice to Have
- Familiarity with order management systems or CRM tools.
- Knowledge of Uline products and shipping processes.