Bilingual Customer Service Representative

Bilingual Customer Service Representative

Our client is seeking a Bilingual Customer Service Representative (Spanish/English) for an immediate opportunity. This is a contract position with strong potential to become permanent based on performance and business needs. The ideal candidate is customer-focused, professional, and able to communicate clearly and confidently in both Spanish and English.

Key Responsibilities

• Provide exceptional customer service to clients and customers in both Spanish and English
• Respond to incoming calls, emails, and inquiries in a timely and professional manner
• Assist customers with questions related to products, services, orders, billing, or account information
• Resolve issues efficiently while maintaining a high level of customer satisfaction
• Document customer interactions accurately in the system
• Escalate complex issues to the appropriate department when needed
• Maintain knowledge of company policies, procedures, and service offerings

Qualifications

• Fluency in both Spanish and English required

• Previous customer service, call center, or support experience preferred

• Strong verbal and written communication skills

• Excellent problem-solving and conflict-resolution abilities

• Ability to multitask and work in a fast-paced environment

• Proficiency with Microsoft Office and customer service software/CRM systems preferred

• High school diploma or equivalent required

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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