About this role
About the Role TransPerfect is seeking a Bilingual Customer Service Representative (In-Center) to handle inbound calls and provide exceptional customer service at our Santo Domingo location. The role focuses on delivering the highest level of customer satisfaction by communicating effectively, following established procedures, and resolving inquiries on various cases and projects. What You'll Do
- Handle inbound calls with professional English and Spanish communication to assist customers.
- Use proper phone etiquette and provide accurate information, process inquiries, and troubleshoot problems.
- Escalate calls as needed according to policy.
- Document all calls accurately and follow procedures.
- Maintain a professional demeanor on the call center floor and participate in required training.
- Attend all scheduled training and fulfill general tasks as needed. What We're Looking For
- High School Diploma or GED; must be 18 years or older.
- Effective communication and literacy skills; ability to read scripted responses confidently.
- Professional proficiency in English and Spanish (speaking, listening, reading).
- Excellent computer skills with fast, accurate typing and the ability to multitask across multiple applications.
- Ability to interact with customers from diverse backgrounds and provide quality customer service.
- Strong empathy, problem-solving, and decision-making abilities.
- Excellent time management skills and attention to detail.