About this role
Job title: Bilingual Customer Service Representative
About the Role Based in our Cudahy, WI location, the Bilingual Customer Service Representative will enter and edit customer quotes and purchase orders utilizing various tools including VPI, Salesforce Case Management and Oracle. You will operate as a central contact point for customer and sales inquiries regarding order status & routing, shipping/tracking information, pricing, availability, freight, and such other questions as required. This position will have a focus on Export orders while also supporting the aftermarket and equipment sides of the business.
What You'll Do
- Enter and edit customer quotes and purchase orders using VPI, Salesforce Case Management and Oracle.
- Serve as central contact point for customer and sales inquiries regarding order status, routing, shipping/tracking, pricing, availability, and freight.
- Collaborate cross-functionally with Production, Technical Support, Purchasing and Shipping to support on-time delivery of orders.
- Focus on export orders while also supporting the aftermarket and equipment sides of the business.
- Provide excellent and timely attention by answering questions, providing accurate quotations and lead-times.
- Oversee orders through completion and shipping; consistently improve customer experience in terms of delivery and performance.
- Research and recommend parts using available resources, vendor information and collaboration with service and sales.
- Process RMAs and CARs including daily distribution of RMA forms, issuance of weekly reports, and monthly analysis.
- Adhere to strict protocol regarding export order documentation and requirements.
What We're Looking For
- High School Diploma or equivalent.
- Two (2) or more years of experience in a customer service function.
- Fluent in Spanish; experience with export orders.
- Requires strong project management and organizational skills.
- Must be self-directed, team-oriented, and able to evaluate and effectively handle multiple priorities.
- Outstanding communication skills.
- Legal authorization to work in the United States.
- Collaboration First Hybrid Work Arrangements: This role is hybrid eligible with the requirement to be in office at least three days per week.
Compensation & Benefits
- Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k).