Bilingual Clinical Consultant (Mental Health Services) - Hybrid

Bilingual Clinical Consultant (Mental Health Services) - Hybrid

Montréal, Quebec, Canada

req2676

Posted on: 10/9/2026

The Role in a Nutshell

Base

Salary CAD $59,688.00 - 91,109.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.

Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health) and competitive time off policy.

Posting disclosures: This is for an existing vacancy.

Work model: Hybrid

The Clinical Consultant provides clinical leadership and oversight to a national network of contracted mental health therapists across Canada within a health insurance context. This role supports high standards of ethical, effective, and evidence-based care through clinical consultation, quality assurance, policy development, stakeholder collaboration, and professional development initiatives. The Clinical Consultant works closely with internal teams and organizational clients to ensure clinically sound services and information are delivered to employees.

Key Responsibilities

• Provide individual and group clinical consultations to contracted therapists, supporting ethical decision-making, clinical risk management, and best-practice care delivery.

• Conduct quality assurance reviews, including evaluation of clinical documentation, outcome measures, and adherence to regulatory and organizational standards.

• Manage client complaints by coaching therapists through reflective practice, corrective action, and improvement planning in alignment with regulatory and organizational requirements.

• Collaborate with the operations team to review therapist resumes, credentials, licensure, and professional standing during onboarding and ongoing compliance processes.

• Develop, review, and update clinical policies and procedures to ensure alignment with regulatory bodies, professional standards, and organizational values.

• Identify clinical practice needs and arrange professional development opportunities such as trainings, workshops, and learning resources for therapists.

• Engage with stakeholders, including organizational and corporate clients, to ensure mental health services and clinical guidance provided to employees are evidence-based, ethical, and aligned with best practices.

• Serve as a clinical subject-matter expert, offering guidance on complex cases, ethical concerns, dual relationships, and scope-of-practice questions.

• Support continuous quality improvement by monitoring trends in clinical outcomes, complaints, and quality indicators.

• Maintain accurate and timely documentation related to consultations, quality reviews, and clinical recommendations.

• Who We're Looking For

• Master’s degree in Social Work (MSW), Psychology (MSc) or equivalent graduate-level clinical training.

• Registered and in good standing with a Canadian regulatory body.

• Minimum 5 years of clinical experience in mental health care

• Strong knowledge of clinical ethics, regulatory standards, and trauma-informed practice

• Experience in clinical consultation, supervision, or quality assurance preferred.

• Excellent communication, stakeholder engagement, and coaching skills.

• Ability to collaborate effectively with clinical, operational, and organizational partners

• Experience within healthcare, insurance, or large service-delivery systems is an asset

• Bilingualism (French/English) is required for this role because the incumbent must provide clinical consultation, quality assurance reviews, and ongoing support to French and English-speaking clinicians. This requirement is necessary to meet accreditation obligations and ensure services are available in French and English for the Quebec clinician network.

• The Culture

• We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

• Where your growth means our growth.

• Where your voice is heard and valued.

• Where your work has purpose. And purpose matters.

• We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

• Here’s to Better Health for All!

• A Few More Details

• Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

• GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Information received relating to accommodation will be addressed confidentially.

• AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.