About this role
Job title: Bilingual Claims Supervisor, Accident & Health Claims
About the Role This is a senior leadership role responsible for the management and development of an Accident & Health Claims team, overseeing 5-8 analysts handling various A&H claims, including Special Risk, Critical Illness, Supplemental Health, Medical Certificate Reimbursement, and Travel. You will set the strategy for A&H claims, mentor staff, and collaborate with brokers, clients and internal teams to deliver world-class service.
What You'll Do
- Lead and develop a team of 5-8 Analysts from junior to senior levels, handling multiple A&H claim types.
- Coach, mentor, and train Analysts; monitor reserves and settlements beyond their authority; review coverage letters and denials.
- Approve major reserves, coverage decisions, and oversee large/major claims; conduct monthly file reviews for compliance with procedures and best practices.
- Ensure exceptional client service through regular engagement with clients, brokers and partners; maintain collaborative relationships with underwriters and insureds.
- Promote integrity and risk management culture; ensure team meets KPIs and aligns with AIG's mission and values; manage administrative support and ensure quality reporting and metrics.
What We're Looking For
- Bilingual in English and French (verbal and written) is essential, with some files outside Quebec or anglophone clients.
- Experience in bodily injury claims management—Accident & Health or Commercial Auto (PIP)—including major losses and litigation.
- Strong leadership with the ability to work autonomously and provide direction to Analysts and the support team.
- Excellent organizational, communication, and interpersonal skills; ability to thrive in a dynamic team.
- College or university degree or equivalent experience; proficiency with a paperless claims workflow system and MS Office (Windows, Word, Excel).
Compensation & Benefits
- Base salary: CAD 80,000 to 100,000 per year; eligible for a bonus under the applicable incentive plan.
- Competitive benefits package; overview available.