About this role
Job title: Bilingual Call Centre Agent
About the Role The Brink's National Client Services (BNCS) team delivers best-in-class customer experience by solving problems and providing effective solutions. We are seeking customer-focused professionals who thrive in a fast-paced environment and enjoy collaborating with a team. Bilingual capabilities are a plus for this role.
What You'll Do
- Respond to internal and external customer inquiries via phone and email
- Provide support related to Brink's products and services
- Troubleshoot technical issues impacting customers and crew members
- Collaborate with internal departments to ensure timely resolution of customer concerns
- Follow established processes to diagnose issues and identify appropriate solutions
- Generate and distribute operational reports throughout the day
- Support ad hoc projects and serve as a key contact for customer communications
- Deliver a professional, positive, and efficient customer experience
What We're Looking For
- A passion for delivering exceptional customer service
- Fluency in English and French (spoken and written)
- Minimum 2 years of experience in: Call Centre environments, Customer Service roles, Help Desk or Technical Support positions
- Strong problem-solving and troubleshooting skills
- Ability to remain calm and effective under pressure
- Ability to manage multiple priorities and quickly adapt between: Technical support inquiries; Billing-related concerns; Phone and email communications
- Excellent verbal and written communication skills
- Strong computer and technology skills
- A positive, collaborative, team-first mindset
- A continuous improvement approach with a willingness to suggest process enhancements
Nice to Have
- Experience working within the transportation/security industry