Bilingual Associate, Sales and Customer Service - Ottawa

Bilingual Associate, Sales and Customer Service - Ottawa

Join us as a Bilingual Sales and Customer Service Associate working in an in-bound call center. You’ll become a trusted advisor, helping Canadians protect what matters most to them.

You'll receive comprehensive mentoring and training, empowering you to reach your career goals. Plus, your achievements will be celebrated through our annual bonus plan and accelerated career path, offering opportunities for promotion after just six months.

Ready to elevate your career and turn your passion for customer service into an exciting career?

Join our team where the sky’s the limit!

Start date: January 15th 2027.

Work location: Ottawa (1200 St.Laurent blvd)

Schedule:

• 35 hours per week, following training employees may be required to work either a 35- or 40-hour work week based on business needs.
• Monday to Saturday, 8 a.m. to 8 p.m. (working five 8-hour shifts and a 1-hour break).
• The work schedule will include all Saturdays for the first year. After 12 months, you’ll have the opportunity to transition to a Saturday rotation.
• During the first year, working on Statutory Holidays may be required, and you'll be compensated according to labor standards.
• During the training phase, you may be asked to come into the office up to 4 days a week. After the successful completion of training, we offer a hybrid work model that provides the balance between working from home and enjoying meaningful in-person interactions.

What you'll do here:

• Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.
• Analyze individual customer needs, promote and cross-sell home and auto insurance products and services.
• Handle inbound calls and deliver exceptional customer service.
• Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.
• Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

What you bring:

• At least one year of customer service experience in a call center environment.
• Previous experience in sales and customer loyalty is highly desirable.
• Bilingual candidates, fluent in both French and English, will be prioritized.
• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
• Tech-savvy abilities, with confidence in navigating various systems.
• Ability to multi-task and remain calm under pressure.
• You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.
• No Canadian work experience is required, but candidates must be authorized to work in Canada full-time.

Check out the link below to find out more about working at Belairdirect!

1 million reasons to work at belairdirect

LI-Hybride

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

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