Bids & Proposals, Underwriting and Claims Analyst

The role prepares client-focused proposals, compiles bids in line with Invitation to Tender (ITT) requirements, and agreed submission deadlines. It also processes General Insurance renewals, new businesses, Policy adjustments and claims within established service-level timelines.

The role holder collaborates with relevant business units to obtain complete information, resolve processing issues, and deliver accurate, timely service to internal and external customers. Through these activities, the role supports sound risk assessment, regulatory compliance, and a positive customer experience.

These objectives will be achieved through effective:

• Preparation, Documentation & Submission of Contracts/Bids and proposals within the stated submission deadlines
• Following up with relevant departments for current statutory documents needed for bids
• Processing of renewal policies (existing & revised)
• Processing of new business policies
• Processing of mid-term adjustments and endorsements
• Preparation of coinsurance and return premium schedules
• Reporting (Renewal) for Regulatory purposes
• Risk assessment and examine insurance proposals
• Analyze complex information provided by insurance applicants
• Determine the risks associated with insuring the proposal
• Determine the risk premiums and appropriate amounts of coverage
• Research additional information on a risk before taking decision or recommendations
• Carry out pre and post loss survey (Risk Management)
• Preparation of quotation for general business on Turnquest
• Analyze statistical data available in assessment of risk and make risks improvement recommendations.

Claim’s acknowledgement

• Ensure that claims are promptly registered with adequate reserve.
• Check whether claim notified occurred within policy period & no payment is outstanding.
• Acknowledgement of claim by way of requesting substantiating documents which is to be achieved within 24 hours of notification.
• Claim file passed to Risk Management Dept. for inspection when necessary.

Convey of offer

• Preparation of settlement offer letter to the insured within SLAs.
• Processing of discharge vouchers to be attached to the offer.
• Ensuring that offer letters are dispatched on time either through e-mail or the Relationship Officers.

Payment Process

• Processing of insured’s payment on Turn Quest upon receipt of executed discharge voucher
• Processing Adjusters/engineers fees on Turn Quest.
• Follow up on payment vouchers sent to Internal Control Department for verification and onward to Account Department.

Key Accountabilities (Duties and Responsibilities) Perspective % Weight Output

Internal business processes 45%

• Timely delivery of bids and proposals
• Ensure availability of current statutory documents for bids
• Improve turnaround time for the renewal (existing)
• Improve the turnaround time for endorsements
• Improve turnaround time for simple policies
• Process debit notes (Motor & Non-Motor)
• Improve overall operations service delivery
• Improve debit note receipting
• Transactions processed per month per person
• Ensure timely registration and make adequate reserves for claims notified.
• Complete documentation and ensure timely payment of claims.

Customer 35%

• Engage and improve service quality for Broker channels.
• Effectively manage Internal & External Stakeholders queries and enquiries.

Learning and Growth 20%

• Ensure you invest in personal development apart from Leadway training
• Understanding and workings of the core applications (Life-fit and TQ) for the composite business
• Better knowledge of the Industry, Business and product by staff for both Life and GB

Job Dimensions Reporting Relationships: jobs that report to this position directly and indirectly

Direct Reports

• No direct report

Indirect Reports

• No Indirect reports

Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal

• Branch Manager
• Regional Offices
• Employees across all cadres
• Branch Offices within and outside the region
• Finance
• IT
• Commercial
• Technical team
• Compliance
• Internal Audit/Control
• HR
• Admin
• ED

External

• Brokers
• Walk in Clients
• Agents

Decision Making Authority / Mandates/Constraints: the decisions the position holder is empowered to make

• The role holder is accountable for process standardization in the branches.
• The role holder has significant influence over processing assigned tasks within stated SLA and ensuring compliance with regulatory laws.
• The role holder has the responsibility to escalate challenges with assigned tasks to the relevant authority.

Ideal Job Specifications

Academic:

• Bachelor's degree in insurance or related field
• A professional qualification of ACIIN or its equivalent from other recognized professional Institutions.

Desired work experience:

• Minimum of 1 years in Technical or Operations
• Attention to detail and accuracy
• Product Knowledge
• Analytical mind and personality
• Innovative
• Good interpersonal skills
• Speed & accuracy
• Communication skills
• High degree of maturity and confidentiality
• Efficient use of life and GB application/ability to learn the use of life and GB application
• Excellent ability as a negotiator to influence internal and external stakeholders.
• Knowledge of Insurance laws and regulations as well as global best practices.