About this role

BI Functional Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Location: Denver, CO

Hybrid-onsite 3 days a week

The Business Intelligence Business Analyst serves as a strategic liaison between business stakeholders, Business Process Owners, and the IT Business Intelligence team. In this role, you will translate complex business needs into clear functional, reporting, and analytics requirements that support scalable BI solutions and measurable business value.

This is an ideal opportunity for a highly analytical, business-minded professional who understands data, reporting platforms, stakeholder engagement, and the importance of connecting business objectives with technology-enabled outcomes.

Responsibilities

Serve as the primary interface between business users, Business Process Owners, and IT Business Intelligence teams.
Build trusted relationships with functional leaders across Sales, Finance, Operations, Supply Chain, Marketing, and other business units.
Understand end-to-end business processes and identify opportunities to improve reporting, analytics, and decision-making.
Facilitate workshops, requirements-gathering sessions, stakeholder interviews, and business process discussions.
Challenge and refine business requirements when needed to promote scalable, standardized, and sustainable BI solutions.
Gather, analyze, document, and prioritize business requirements across reporting and analytics initiatives.
Translate business needs into functional specifications, user stories, business rules, KPIs, metrics, calculations, and reporting logic.
Create clear process flows, use cases, data mappings, and functional documentation.
Ensure requirements are complete, testable, aligned to business objectives, and ready for technical delivery.
Collaborate with BI Developers, Data Engineers, Architects, Product Owners, and other technical teams to design reporting and analytics solutions.
Participate in solution design discussions to ensure business and functional requirements are accurately reflected in technical designs.
Review dashboards, reports, and analytics solutions for usability, accuracy, consistency, and business value.
Promote the reuse of existing data assets, common business definitions, and standardized reporting practices.
Analyze source systems, data flows, and data transformations to support accurate reporting outcomes.
Perform data analysis to validate business requirements and confirm reporting logic.
Identify data quality issues and partner with Data Governance and IT teams to support resolution.
Ensure reports and dashboards accurately reflect approved business definitions, KPIs, and metrics.
Develop test scenarios, business validation criteria, and UAT support materials.
Coordinate and support User Acceptance Testing, including defect tracking and resolution follow-up.
Validate that delivered BI solutions meet business expectations and agreed requirements.
Support rollout, change management, and adoption of new BI solutions.
Conduct demonstrations, user training, and knowledge-sharing sessions.
Develop user documentation and training materials to enable effective use of dashboards, reports, and self-service analytics.
Work closely with Product Owners and Project Managers to prioritize requirements, manage backlogs, and respond to changing business priorities.
Provide status updates, communicate risks, and support delivery within agreed scope and timelines.

Qualifications

10+ years of experience as a Business Analyst, Functional Analyst, BI Analyst, or similar role.
Demonstrated experience partnering with business stakeholders, Business Process Owners, and cross-functional teams.
Strong understanding of Business Intelligence, reporting, data analytics, KPIs, metrics, and business process analysis.
Experience with reporting and visualization platforms such as Power BI, OBIEE, Tableau, or Qlik.
Advanced SQL skills and strong knowledge of relational database management concepts.
Expert-level proficiency in Microsoft Excel.
Strong analytical, problem-solving, communication, facilitation, and documentation skills.
Experience defining business rules, reporting logic, data mappings, functional specifications, and user stories.
Ability to translate complex business needs into clear, actionable requirements for technical teams.
Experience supporting UAT, business validation, defect resolution, and solution adoption.
Experience with modern data platforms such as Azure, Databricks, Snowflake, or Microsoft Fabric.
Experience with ERP systems such as Oracle, SAP, or Microsoft Dynamics.
Ability to manage multiple priorities, communicate effectively with diverse stakeholders, and contribute to successful project delivery.
The base salary range for this position is $92,000 - $135,000 a year, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
The deadline to apply for this position is 11/16/2026.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Location

USA Denver - 707 17th Street

Language Requirements:

Time Type:

Full time

Benefits

For Regular and Temporary Employees: Healthcare benefits, wellbeing program, dental benefits, vision benefits, flexible spending accounts, health savings accounts, Employee Assistance Program, 401(k), life insurance, accidental death and dismemberment, paid time off, disability