About this role
Job Title:
BI Analyst (English C1)
Job Description
Responsible for managing, maintaining and building reporting tools for performance management in a call centre environment. This position creates and maintains standard and client reporting to fulfil contractual reporting obligations and standard organizational reporting.
Essential Functions/Core Responsibilities:
- Automation of reports from internal and client systems and distribute reports to relevant stakeholders.
- Build, maintain and enhance existing databases, reports and graphs to meet the reporting customers’ needs.
- Add and enhance existing reporting solutions making report modifications.
- Identifies key issues and patterns from partial/conflicting data.
- Partner with business to communicate, coordinate the retrieval, processing and distribution of reports.
- Reconcile databases and resolve any discrepancies.
- Develop and maintain efficient performance reporting processes, databases and structure integrity.
Requirements
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1-2 years of experience as BI Associate/ Data Analyst/Business Analyst is required
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Bachelor's Degree preferred
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Excellent communication skills, both written and verbal in English (C1)
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Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
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Self-starter, strong sense of urgency, and works well under pressure.
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Excellent attention to detail.
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Experience with BPO business preferred
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Knowledge of data transformation tools (Power Pivot, ETL, RDBMS, and Data Visualization) is required
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Knowledge of M Language, T-SQL, SQL is preferred.
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Demonstrated knowledge of reporting solutions ( Excel, Power BI, Domo)
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Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies
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Strong attention to analytics and data management.
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Sense of professionalism and ability to develop relationships.
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Willingness to work on site from our office in Athens during business hours Mon-Fri
Location
GRC Athens - Minwos 10-16
Language Requirements:
Time Type:
Full time