About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Servers are responsible for providing superior guest service to ensure that their all guests have an unforgettable experience.
Responsibilities
- Provides timely cocktail service in a friendly and courteous manner
- Initiates and engages in conversation with all guests in a professional and friendly manner
- Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
- Communicates with management to rectify any and all customer needs, comments or incidents
- Adheres to all established policies, procedures and guidelines
Qualifications
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Previous cocktail serving experience preferred
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Must have knowledge of spirits, wines, champagne and mixed cocktails
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ADDITIONAL REQUIREMENTS:
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Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
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Must possess excellent customer service and communication skills
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Requires the ability to work within a team environment
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Must be able to stand or walk a minimum eight-hour shift & to work inside assigned bar area in the venue.
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Must be able observant and quick to respond to various situations while multitasking.
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WORK ENVIRONMENT:
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The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.
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Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.