Benefits Specialist

Benefits Specialist

Overview

The

Benefits

• Specialist provides comprehensive support for the administration and delivery of the Institute’s employee benefit programs, including health and welfare, retirement, educational benefits, childcare programs, and other benefit offerings. This role serves as a primary point of contact for employees, providing responsive and accurate guidance on benefits questions, plan provisions, enrollment processes, and benefits-related transactions while ensuring a high-quality employee experience.

• Responsibilities include day-to-day benefits administration activities, supporting compliance-related processes, assisting with audits and nondiscrimination testing, and partnering with internal teams and external vendors to resolve issues and ensure accurate processing. This position maintains a strong understanding of benefit plans, policies, procedures, and systems while identifying opportunities for process improvements and supporting benefits initiatives, system enhancements, and employee education efforts.

• Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

• Provide one-on-one customer service and support for routine and non-routine benefits matters, including benefits education, plan interpretation, enrollment assistance, and resolution of escalated issues.

• COE tickets in accordance with established service level agreements (SLAs). Partner with the Analyst and Senior Analyst on more complex issues as needed.

• Analyst on more complex issues as needed.

• Perform benefits administration activities supporting health and welfare benefits, retirement plans, educational benefits, childcare programs, and other benefit offerings, ensuring accurate and timely transaction processing.

• Maintain working knowledge of benefit plans and systems, serving as the first point of contact for troubleshooting benefits-related system issues and escalating complex matters to HRIS or the Analyst as appropriate.

• Support benefit plan audits, nondiscrimination testing, and related data gathering, research, and employee communications.

• Collaborate with Payroll, Finance, HRIS, Information Systems, and external vendors to ensure accurate processing of benefits transactions, research discrepancies, and coordinate issue resolution.

• Participate in employee education initiatives, including new hire orientation, benefits presentations, annual open enrollment, benefits fairs, and employee communications.