About this role
About the Role Lead the end-to-end benefits operations for the US & Puerto Rico region, ensuring seamless, compliant and employee-focused delivery of benefits programs. Drive operational excellence, vendor performance and continuous improvement across a complex environment while aligning with global strategy. What You'll Do
- Lead end-to-end benefits operations for US & Puerto Rico, ensuring seamless execution and a consistent employee experience
- Manage governance metrics, including SLAs, KPIs and compliance standards
- Act as primary escalation point for team managing benefits-related issues across employees and stakeholders
- Evaluate and improve benefits programs to ensure alignment with market trends, regulatory requirements and global strategy
- Lead annual renewals, vendor transitions and new program implementations
- Support enterprise initiatives such as global rollouts, mergers & acquisitions and transformation programs
- Manage relationships with external vendors, brokers and service providers to ensure strong performance and accountability
- Collaborate with cross-functional partners including Finance, Procurement, Legal, Tax, Occupational Health, Staff Relation and HR teams
- Support governance discussions and incorporate employee feedback to enhance & regulate benefits programs
- Drive process improvements through automation, standardization and continuous improvement initiatives
- Leverage data and dashboards to enable insights, reporting and informed decision-making
- Support the adoption of benefits technologies and scalable operational processes
- Lead and develop the team of benefits professionals, fostering a high-performance and inclusive culture
- Build team capabilities in benefits administration, systems and transformation initiatives
- Promote accountability, collaboration and continuous development What We're Looking For
- Bachelor’s degree or equivalent experience
- Should have 10+ years of experience in benefits operations or related field
- Experience with governance metrics (SLAs, KPIs) and regulatory compliance
- Proven ability to manage relationships with vendors, brokers and service providers
- Strong program management and change management capabilities
- Cross-functional collaboration skills with Finance, Legal, Tax and HR teams
- Demonstrated leadership and ability to develop a high-performing team Compensation & Benefits
- Not disclosed in the posting
- Includes benefits typical to Amgen and healthcare industry roles