Benefits Call Center Representative

Benefits Call Center Representative

Remote Role – Full Time

Hours: Monday - Friday 8:00 am - 5:00 pm or 9:00 am - 6:00 pm, schedule will be selected at the end of training. All applicants must agree to be available anywhere from 8:00 am - 6:00 pm

In this role, you will support participants and beneficiaries by responding to benefit-related inquiries and providing guidance throughout the benefits process. The ideal candidate will have experience with pension plans and defined benefit (DB) accounts. At Conduent, you'll be part of a collaborative environment that values individual contributions and empowers employees to make a meaningful impact every day.

About the Role

• Responsible for managing inbound calls
• Answering questions regarding kits that has been sent to the beneficiaries
• Performing walk throughs on forms that beneficiaries will need to complete in order to commence their benefits
• Checking on stop and reissuing cases
• Working on death kits
• Managing inboxes
• Collaborating with the team

Requirements

• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check and drug test.
• Must be knowledgeable with pension accounts (DB skills)
• Must have strong organization skills
• Must have excellent time management skills
• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately.
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router
• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
• We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

Working with us:

• Join a rapidly growing organization that can support your career goals.

• What you get:

• Paid Training

• Career Growth Opportunities

• Full Benefit Options

• Great Work Environment

• The chance to make a real impact on the travel experience

• Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.