About this role
EMEA Benefits Analyst
Location: London (Hybrid, in office 2 days per week)
With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the job
The
Benefits
- Analyst turns our total rewards strategy into impactful, easy-to-use programs that support employees across their work and life journeys. In this role, you will own the day-to-day administration, continuous improvement, and compliance of our health, retirement, leave, and wellbeing offerings. By bridging strategic planning with hands-on operational excellence, you will ensure seamless plan delivery, accurate system configuration, and clear employee communications. You will also partner closely with cross-functional teams to provide empathetic support and drive innovative, data-backed program enhancements.
Responsibilities
-
Lead end-to-end planning and execution for annual renewals, open enrollment, and plan design updates while managing relationships with brokers and insurance carriers to ensure service quality and cost-efficiency.
-
Analyze benefit utilization, cost trends, and market benchmarking data to propose innovative program enhancements aligned with our global philosophy.
-
Execute and maintain strict regulatory compliance and governance for all benefit plans, including funding compliance, non-discrimination testing, and required annual notices.
-
Support policy definition, workflow enhancement, legal notices, and administration for leave of absence programs across EMEA.
-
Partner with benefit vendors and maintain accurate, up-to-date records on various benefits platforms, configuring systems and managing benefits data where applicable
-
Manage high-tier benefits inquiries via internal ticketing systems and educate cross-functional teams on ongoing plan administration, open enrollment changes, and policy updates.
-
Own the tracking and administration of benefits vendor invoices and records, collaborating with Accounts Payable to support accurate processing and timely payment.
Minimum Qualifications
-
3+ years of progressive EMEA benefits experience, with proven experience leading plan administration, annual renewals, and open enrollment end-to-end.
-
Deep knowledge of EMEA benefits compliance and governance protocols.
-
Hands-on experience with Human Resources Information Systems, demonstrating proficiency in benefits configuration, open enrollment setups, and integration troubleshooting.
-
Proven track record of setting and administering leave of absence policies and holding brokers, providers, and technology vendors accountable to service levels.
-
Strong communication and analytical skills with the ability to translate complex benefit data into clear executive recommendations and employee-friendly guidance.
Preferred Qualifications
-
Experience supporting benefits in a fast-paced technology, marketplace, or matrixed global company.
-
Knowledge of global statutory and supplemental benefits.
-
French and / or German language skills.
-
Experience maintaining ticketing systems and internal knowledge bases.
-
Relevant industry credentials such as Certified Employee Benefit Specialist, Certified
Benefits
- Professional, or equivalent human resources certifications.
Reporting and Collaboration
-
Reports to Sr. Director, HR Operations
-
Collaborates with regional HRBP, HR Ops, Leadership
Benefits and Perks
-
5 weeks paid vacation
-
Private health & dental insurance
-
Work from (almost) anywhere for up to 20 days per year
-
Focus on mental health and well-being:
-
Company-paid therapy sessions through SpringHealth
-
Company-paid subscription to Headspace
-
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
-
Paid parental leave
-
Time off for your birthday
-
Paid volunteer time
-
Focus on your career growth:
-
Development Dollars
-
Leadership development
-
Access to thousands of on-demand e-learnings
-
Travel Discounts
-
Employee Resource Groups
-
Income protection and life assurance
-
Employee Assistance Program - including 24/7 GP & free legal advice
-
Pension plan contributions
-
Discounted gym membership
-
Bike2Work
-
Season ticket loan
-
Social events & Thursday happy hours
-
Free lunch 2 days per week
The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.