Benefits Administrator

Benefits Administrator

Benefits Associate is responsible for providing Tier-1 support for employee benefits administration and benefits-related inquiries through the HR Service Center. The role supports day-to-day benefits operations across assigned countries and employee populations by ensuring accurate processing of enrollments, life event changes, terminations, payroll-related benefits updates, and vendor coordination activities.

The position serves as the first point of contact for routine employee inquiries and benefits transactions, while collaborating closely with Payroll, Global COE, external vendors, and other HR stakeholders to ensure timely service delivery and issue resolution. The role also performs reconciliation and reporting activities to maintain data accuracy and support compliance with benefits program requirements. Additionally, the Associate contributes to process documentation, operational excellence, and continuous improvement initiatives while ensuring adherence to standard operating procedures, service-level agreements, data privacy requirements, and company policies.

KEY RESPONSIBILITIES

• Service Delivery & Employee Support
• Serve as the primary Tier-1 contact for employee benefits inquiries and service requests.
• Respond to routine questions related to benefits programs, eligibility, enrollments, deductions, beneficiaries, and claims support.
• Create, update, and manage cases within the HR Service Center while ensuring timely resolution and quality service delivery.
• Escalate complex inquiries, plan interpretation questions, exceptions, and unresolved issues to senior team members, vendors, Payroll, or the Global COE.
• Support employees, beneficiaries, and vendors by collecting and validating required documentation for benefits-related transactions.
• Benefits Administration
• Process benefit enrollments, life events, status changes, terminations, and other employee transactions in accordance with established procedures.
• Support annual enrollment activities and country-specific benefits administration processes.
• Maintain employee benefit records and ensure complete and accura