About this role
About the Role The Bellman (Part Time) role at Bally's in Stateline, Nevada, is to provide exceptional guest service by greeting guests, assisting with luggage, and parking or retrieving vehicles. The position emphasizes safety, guest orientation, and alignment with the casino’s values. What You'll Do
- Greets arriving and departing guests.
- Loads guests' belongings onto carts and delivers them to rooms or to guests' vehicles.
- Parks and retrieves guest vehicles in specified areas in an efficient and safe manner (must be able to drive manual transmissions).
- Performs drive-and-park assignments per department policies and procedures.
- Assists hotel guests with luggage and provides information about property and events within the casino.
- Orient guests to room facilities by explaining features available.
- Provides prompt, courteous and efficient service to all guests.
- Promotes the Purpose and Values Model throughout all areas of responsibility.
- Follows department policies for guest orientation and safety.
- Performs other duties as assigned. What We're Looking For
- Strong customer service skills and ability to positively influence interactions with guests and employees.
- Resiliency to deal with difficult customers and ability to work harmoniously with coworkers.
- Ability to drive guest vehicles and to drive manual transmissions.
- Ability to greet guests and assist with luggage and provide information about property and events.
- Willingness to orient guests to room facilities and explain features.
- Comfortable working in a casino/hotel environment and following safety procedures.