About this role
Company Description
Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.
Job Description
- Guest Satisfaction:
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To report for duty as per the rota, clean and tidy wearing the correct attire and name badge.
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To observe all company rules and regulations as regards to attitude, behavior, health, safety and security.
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To perform any others duties as may be assigned by the Senior Porter or de Chef Concierge.
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To inform management about guest’s arrival and departure.
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Assist other department when required.
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To ensure all customers’ requests are handle quickly and efficiently.
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To activate a quick response to a guest problem, and then follow up to ensure the guest is satisfied with the end result.
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To at all time set an example within the department regarding deportment, attitude and professionalism.
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Help guest with restaurant reservations outside and inside the resort.
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Arrange tour / excursions for guest / car hire.
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Ensure enough beach towels stock at lower reception and monitor it.
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Ensure that lobby area, luggage room, departure lounge, entrance, furniture and equipment are always kept clean and neat at all times.
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Deliver luggage, message, and parcel in a timely manner.
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Drive, maintain club car according to hotel policy.
- Administrative Performance:
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To be prudent and financially responsible with company funds. When necessary ensure that budget guidelines are met and company financial policies adhered to.
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To be aware of the cost implication of any decisions within the work place.
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To be actively involved with the recycling of paper materials within the work place.
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Report to FOM any irregularities related to Limousine and club car.
- Environmental Awareness:
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To comply with all company and local laws regarding, Fire, Health and safety procedure.
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To participate in any training sessions of the aforementioned.
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To report and follow up any defects with equipment within the work environment.
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To ensure all fire entrances and stairways are clean tidy and assessable.
Qualifications
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Qualification:
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Middle or Secondary Education + Additional training or certificates in the relevant field.
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Experience:
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A minimum of 1 year of experience in hotel industry.
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Proven experience working in a top luxury resorts.
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Technical skills:
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Cleaning expertise.
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Physical stamina.
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Attention to detail.
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Time management.
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Interpersonal skills.
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Fluency in English and another language, written and verbal communication.
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Knowledge of a third language is a plus.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.